Refund Policy

1 The short version

• Nothing to refund before publishing. Creating a giveaway, having it reviewed and uploading your list are free.
• Publishing spends the fee. Once the public page is live the fee is generally non-refundable and cannot be moved to another giveaway.
• Unpublishing does not lose it. Take a giveaway down and the fee stays on it, ready for when you publish again.
• Deleting a paid giveaway forfeits the fee. The confirmation dialog says so before you type DELETE.
• We refund our own faults — a double charge, a charge with nothing published, or a draw that failed for a reason on our side. See clause 8.

2 What the fee buys

The fee is a one-off charge per published giveaway — no subscription, no per-entry billing. It pays for the run itself: locking your entry list into a Merkle commitment, timestamping that commitment on the Bitcoin blockchain, drawing the winners from a future block, and hosting the public page and proof files so participants and auditors can check the result.

The amount depends only on how large a list you publish, and each tier buys a ceiling on entries rather than an exact count. Current prices are on the pricing page.

Most of what the fee pays for is spent at publication and cannot be un-spent: a timestamp written to Bitcoin is permanent, and a published proof has to stay up to remain a proof.

3 Before you publish

Everything up to the payment step is free. You can create a giveaway, submit it for review, be approved, upload your entry list, get a fee quote — and then change your mind and delete it, having paid nothing. There is no trial to cancel and no card on file.

If a checkout fails or you close it, no charge settles and nothing is published. An abandoned checkout also does not use up a coupon.

4 After you publish

When payment settles, the giveaway goes live: the page is public, the draw block is fixed, and the freeze is scheduled. At that point the fee is non-refundable, and it cannot be transferred to a different giveaway or credited to your account.

The reasons are practical, not punitive:

• the public page exists and people may already hold the link;
• the commitment is timestamped on Bitcoin, which we cannot undo or reclaim;
• we keep hosting the proof files for as long as anyone might verify them.

This applies whether or not the draw has happened yet, and it applies if you simply changed your mind, ran the giveaway elsewhere, or mis-configured something you could have changed before publishing. Clause 8 covers the cases where we refund regardless.

5 Deleting a paid giveaway

A giveaway that was paid for but never published can still be deleted — and if you delete it, the fee is not refunded and not transferable. The confirmation dialog states this plainly and asks you to type DELETE, because it is the one place in the product where deleting something costs money.

If you paid and no longer want that giveaway, the better move is usually to leave it in place: an approved, paid giveaway can be published later, with a different draw block and a different schedule, using the fee you already paid.

6 Unpublishing keeps your fee

Unpublishing a live giveaway is one step and it keeps the payment. The giveaway drops back to approved and paid, the scheduled freeze is cancelled, and the public page comes down. When you publish again — a new block, a new date, an edited description — you are not charged twice, as long as the list still fits the tier you paid for.

A giveaway can only be unpublished while it is still scheduled. Once the list is locked it is past the point of no return: the freeze has happened, the commitment is stamped and the draw will complete.

7 Moving up a tier

The exact entry count only exists after your list is locked and deduplicated, so you pick a tier at publication and the platform holds you to it. If the locked list turns out larger than the ceiling you paid for, the freeze stops and says so — it does not quietly over-deliver, and it does not charge you the difference without asking. The giveaway is marked invalid, with the reason on its own page.

To carry on, publish again at the higher tier and pay that tier’s fee. What you already paid is not credited against it, because it paid for a run that was attempted. If you would rather not proceed, tell us within 14 days and we will refund the original fee: the run did not produce a draw, so there is nothing for it to have bought. Nothing is drawn from a list that was never properly locked.

8 When we do refund

We refund in full, without argument, when:

• you were charged twice for the same giveaway, or charged more than the quote shown at the payment step;
• you were charged and nothing was published — payment settled but the giveaway never went live;
• a draw failed for a reason on our side — a bug, a defect in our infrastructure, or a mistake by us — and no winners were published;
• we suspended or refused your giveaway after you paid, other than because you breached the Terms;
• a duplicate or test payment was taken in error.

We consider a partial or full refund, case by case, when:

• a draw was delayed well beyond its schedule by an upstream failure — the Bitcoin network, public block explorers, or the timestamping calendars — and you no longer need the result;
• an invalid giveaway never produced a draw and you do not want to republish at a higher tier (see clause 7).

We do not refund:

• a giveaway whose winners were drawn and published, including when you dislike the result;
• a fee forfeited by deleting a paid giveaway;
• a change of mind after publication, or a promotion you cancelled for your own reasons;
• a giveaway we removed because it breached the Terms or was unlawful;
• a mistake in what you published — wrong prizes, wrong description, wrong list — that you could have fixed before paying;
• the value of a prize, or any loss beyond the fee itself. Our liability is capped by the Terms.

A drawn result is final and cannot be re-run — that is the guarantee the platform exists to provide, and no refund changes it.

9 Coupons and discounts

A refund returns what you actually paid, never the pre-discount price. A coupon or a reviewer’s offer has no cash value on its own.

A coupon is only spent when a payment settles, so an abandoned checkout leaves it usable. If we refund a giveaway that used a single-use coupon, tell us and we will reinstate the code or issue a replacement where we can. A fully discounted giveaway costs nothing, so there is nothing to refund.

10 How to ask

Write to [email protected] from the email address on the account, with the giveaway link or its team and slug, the payment reference or date, and what went wrong. You do not need a form.

We acknowledge within 2 business days and decide within 5 business days of having what we need. If we say no, we say why, and you can reply and ask us to look again. Refund requests for a published giveaway should reach us within 30 days of the payment.

11 How the money comes back

Approved refunds go back through the payment provider used at the time, to the original payment method. We cannot send a refund anywhere else, and we do not refund in cash or in credit unless the original method no longer exists.

We initiate the refund within 5 business days of approving it. How long it then takes to appear is up to your bank or card issuer — typically 5–10 business days. Refunds are made in the currency you were charged in; if your bank applied a conversion or a foreign transaction fee, exchange-rate movement and that fee are between you and your bank, and we refund the amount charged rather than guaranteeing the amount that lands.

12 Chargebacks

If something looks wrong, please write to us first — we can usually resolve it faster than a card dispute, and a chargeback on a giveaway that has already been drawn cannot undo the published proof.

We may suspend an account while a dispute is open, and a giveaway whose payment is reversed before publication will not be published. Nothing here limits your right to dispute a charge with your bank.

13 Consumer rights

This policy sits on top of your statutory rights and does not replace them. Where consumer law gives you a right to cancel or to a remedy, you keep it.

We are based in India. Indian law does not give a general cooling-off period for a digital service like this one, but the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 do require us to publish this policy and to honour it as written — which is the point of stating the non-refundable cases as plainly as we have above.

If your own law does give you a cancellation or withdrawal period — as it may if you are a consumer in the EEA or the UK — note that publishing is the start of the service you asked for. By publishing you ask us to begin immediately, and once the list is locked and timestamped the service has been fully performed, so the right to cancel that particular run falls away. Everything before publication remains free and cancellable at any time.

Complaints go to our grievance officer, named in the Terms. We acknowledge within 48 hours and aim to resolve within one month.